Property aftersales app

How was the client return rate increased by 42%?

This is a property management business that runs a few invest hotels and the clientele are the investors for whom a platform was built. After sales is often overlooked in property, and those people who purchase to invest, lack the necessary service to make investing in those projects worthwhile (especially if they are overseas). Therefore, we focussed heavily on the investors, allowing them real-time access to their documents and live updates of their portfolio. This gave them the necessary confidence to stay with our property client and invest in more units.

What made repeat business happen?

The app platform built trust. After sales is where trust is essential in the property business, especially if you want to gain repeat sales. For our client, we were able to differentiate from the lack of quality after sales in the property industry and gain an edge.

Are more staff needed for after-sales?

A lot of property managers believe that after sales requires significant investment, the training of staff and opening of new departments. We were able to convince our client that this wouldn't be the case and they wouldn't have to hire anyone new. This is because we put everything necessary, such as full analytics, updates, documentation and financials in the app and over 90% of post sales enquiries disappeared overnight. This freed up a lot of time for existing staff to focus on growing the business.

What the client had to say

"I was a bit reluctant at the start, since we didn't see a need in huge focus on after-sales. Alex convinced me, from personal experience, that this would improve service and long-term profits. I trusted him and it glad that I did."

Managing Director

"I don't spend time answering the same questions multiple times to people directly" Operations staff member