Car Rental app

How was customer wait time reduced?

We managed to reduce customer wait time at busy terminals such as airports by fully transferring the car rental procedure into the app. Instead of queuing up and going through long compliance procedure, we had the full process implemented into the app. From document verification, license validation and insurance, the customer only collects their car without the need to go to the rental office.

Customer experience thrives

Apart from saving time on admin tasks of the office staff, customers had a seamless experience renting a car. Since they were already approved in the app, the next time they want to rent a car anywhere else, all their details were already available and within a tap, they could rent again elsewhere.

Loyalty is booming

If customers have a better experience with a service like car rental (always not the most pleasant) then loyalty explodes. People choose the same provider each time, without comparing costs simply because saving a few bucks just isn't worth a worse experience.

What the client had to say

"Our dispute procedure became much less of a headache. All data was recorded and kept securely, much more effective than physical bits of paper and scans of documents."

Head of Operations

"Customers are so much happier, we get a lot more inbound leads than before. Amazing!"

Head of Marketing